Returns Policy

1. Eligibility for Returns:

   • We accept returns within 30 days from the date of purchase.
   • The item must be unused, in its original packaging, and in the same condition as when you received it.
   • Proof of purchase, such as a receipt or order confirmation, is required for all returns.

2. Non-Eligible Items: The following items are not eligible for return unless they are faulty or damaged upon arrival:

   • Perishable goods, such as food, flowers, or personalized items.
   • Health and personal care items, such as skincare products, cosmetics, or intimate apparel.
   • Gift cards, vouchers, or any digital products.
   • Items that have been used, altered, or are missing parts.

3. Returns Process: If you wish to return an eligible item, please follow these steps:

   • Contact our customer support team within 30 days of receiving your order and provide them with your order details.
   • Our customer support team will guide you through the return process and provide you with a return authorization, if applicable.
   • Pack the item securely in its original packaging, including all accessories, manuals, and tags.
   • Include a copy of the original receipt or proof of purchase.
   • Ship the package to the address provided by our customer support team, using a trackable shipping method at your expense.

4. Refund or Exchange:

   • Once we receive your returned item, we will inspect it for eligibility.
   • If the item meets the return requirements, you may choose between a refund or an exchange for another product of equal value.
   • Refunds will be issued to the original payment method used during the purchase.
   • Exchanges are subject to product availability. If the desired product is unavailable, we will offer a refund or suggest an alternative.

5. Return Costs:

   • If the return is due to a faulty or damaged item, we will cover the return shipping costs.
   • For all other returns, including change of mind, the customer is responsible for the return shipping costs.

6. Exceptions:

   • If you received a wrong or defective item, please contact our customer support immediately to arrange a return or exchange.
   • For health and safety reasons, certain items, such as personal hygiene products or opened software, cannot be returned unless faulty.

7. Cancellation Policy:

   • If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will cancel it and issue a refund.
   • Once an order has been shipped, the standard return policy applies.

Please note that this return policy applies to purchases made directly through our store. If you purchased our products through a third-party retailer, please refer to their return policy for further assistance.

If you have any questions or require clarification regarding our return policy, please feel free to contact our customer support team.